We're Here to Help

Talk to the family behind Sheodra

You'll reach real people in Dublin, not a faceless call centre. Whether it's a question about your order, a sizing query or help choosing the perfect gift, we're happy to lend a hand.

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Family-run in Dublin, Ireland · Friendly replies, usually within one working day

Real people, real replies
Based in Dublin, Ireland
Secure checkout
4.9★ from 5,000+ customers

Get in Touch

Choose the way that suits you best

Drop us an email, give us a call, or use the form below. Whatever's easiest, we'll get back to you with a friendly, helpful answer.

Email Us

customer-services@irishjewelrycraft.ie Best for order questions. We reply within one working day.

Call Us

+353 1 6855630 Prefer a chat? We're happy to talk it through.

Support Hours

Mon to Fri, 9am to 5pm (IST) Messages sent outside these hours are answered next working day.

Where We Are

Dublin, Ireland A family-run business, proudly Irish, shipping worldwide.

Send us a message

Fill in the details below and we'll be in touch. Fields marked with * are required.

We only use your details to reply to your enquiry. We'll never share or sell them.

Quick Answers

Before you write to us

A few of the questions we're asked most often. If yours isn't here, just send us a message above.

How quickly will I get a reply?
We aim to reply to every message within one working day. During our support hours, Monday to Friday, you'll often hear back from us much sooner.
Can I change or cancel my order?
If your order hasn't shipped yet, we'll do our very best to help. Email us at customer-services@irishjewelrycraft.ie with your order number and we'll sort it out as quickly as we can.
Where do you ship from, and where to?
Every order is sent from Ireland, and we ship worldwide. You'll find delivery times and costs on our Shipping page, linked above.
What if my piece isn't quite right?
We back every piece with a 30-day money-back guarantee. If something isn't right, get in touch and we'll arrange a return or exchange with no fuss.
A Real Family TeamLuke & Linda and the Dublin team, here to help
30-Day Money-BackLove it or return it, no fuss
Dublin HallmarkedGuaranteed authentic Irish jewellery

While You're Here

Discover a piece worth talking about

From Claddagh rings to Celtic crosses, every Sheodra piece is handcrafted in Ireland and hallmarked in Dublin. Have a browse while you wait for our reply.

Shop Irish Jewellery → Email the team

We can't wait to hear from you. Whether it's a question, a special request or simply a hello, you'll always reach a real Irish family who care about getting it right.

Go raibh maith agat, and talk soon. Luke & Linda, Sheodra