Returns & Exchanges

Shop with confidence: 30-day money-back guarantee

Not in love with your Irish jewellery? Return any unworn piece within 30 days for a full refund, or exchange it for something you adore. It is that simple.

Shop Irish Jewellery → How returns work

Trusted by 5,000+ customers across the USA, Canada, Europe, UK and Australia.

30-Day Money-Back Guarantee
Easy, No-Fuss Returns
Friendly Human Support
Refunds Processed Promptly

Love it, or send it back. No risk.

We want you to be delighted with every Sheodra piece. If you are not completely happy, simply return your unworn jewellery within 30 days for a full refund, or exchange it for another product.

Once we receive your return in its original condition, we process your refund or dispatch your replacement as soon as possible. No stress, no awkward questions.

Available in the USA, Canada, Europe, UK and Australia.

Simple & Stress-Free

How returns work

Three easy steps to a full refund or a happy exchange.

1

Contact us

Email us through our Contact form and quote your order number. Please wait for our reply before sending anything back, so we can guide you smoothly.

2

Package it up

Repack the item with all original packaging and documents, exactly as it arrived.

Please include any diamond certificate. If a certificate is not returned, you may be liable for a $350 replacement cost.
3

Send it back

Post it back to us safely and fully insured. As soon as we receive it, we process your refund or arrange your exchange as quickly as we can.

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Know Before You Send

What can be returned

Most pieces qualify for our guarantee. A few, by their personal nature, cannot.

Eligible for return

  • Unworn jewellery returned within 30 days of receiving it.
  • Items in their original, undamaged packaging.
  • Pieces returned with all original documents and certificates.
  • Items sent back safely and fully insured.

Cannot be returned

  • Customised jewellery: family crest, birthstone and commissioned pieces.
  • Engraved, altered or custom-sized rings made just for you.
  • Jewellery showing any signs of wear.
  • Items returned uninsured or in unacceptable packaging.

Good To Know

Returns questions, answered

Everything you might want to check before you buy.

How long does my refund take?
As soon as we receive and check your returned item, we process your refund or dispatch your replacement as quickly as possible. Your bank or card provider may then take a few extra days to show the funds.
Who pays for return shipping?
Return postage is arranged by you, and we ask that it is sent safely and fully insured to protect your piece in transit. Once we have it, the rest is on us: we handle your refund or exchange promptly.
Can I exchange instead of refund?
Absolutely. If you would rather swap your unworn piece for another product, just let us know when you contact us. We will arrange the exchange and dispatch your new item as soon as possible.
Why are customised pieces excluded?
Customised jewellery, such as family crest, birthstone, engraved or custom-sized pieces, is handcrafted uniquely for you and cannot be resold. Because each one is made to your exact specification, these pieces fall outside our standard return policy.
30-Day Money-BackFull refund on unworn pieces
Dublin HallmarkedGuaranteed authentic quality
Real Human SupportHere to help, every step

Nothing To Lose

Ready when you are

With a 30-day money-back guarantee behind every piece, the only thing left to do is find the one you love.

Shop Irish Jewellery → Contact Us

Still have a question about returns or exchanges? Reach out through our Contact form and a real member of the Sheodra family will be glad to help.

Thank you for shopping with us, or as we say in Irish: 'Go raibh maith agat'!